Conversation is the next big interface between you and customers

Before the internet, humans bought in retail stores and markets before that. We were able to pick stuff up and ask questions. Then the internet came along. E-Commerce made products easy to find and buy. Yet, in 2022, post-corona, E-Commerce only accounts for about 20% of world-wide retail sales. In this presentation, we are going to zoom in on customer service, customer experience and the new paradigm of businesses and customers interacting: conversational customer experience. How can it create better loyalty? How does it impact Commerce? Can it also boost efficiency? What’s the role of Big Tech? And how can you get started?