At its core, the insurance industry is as data-driven as the tech companies which drive today’s economy. A global insurance group, providing SaaS to its partners in the area of AI-based customer care? ERGO does it. And like those spearheading the Metaverse development, ERGO Digital Ventures’ leaders have been having VR meetings for the last couple of years, including overcoming the odd tech glitches. Also, sales trainings are conducted in VR. ERGO CDO Mark Klein believes that the future is formed by players getting together in a relevant ecosystem rather than monopolizing big players. ERGO is telling its story: the (r)evolution of its business model.