Wie integrierte Tech-Stacks die Customer Experience verbessern - ein Retail-Case live on stage

Wie integrierte Tech-Stacks die Customer Experience verbessern - ein Retail-Case live on stage

Lecture

Information

Shop-Relaunch und nun?

Wir zeigen am Beispiel eines Multichannel-Retailers, wie aus einem Shop ein Customer Experience Powerhouse wird – durch das perfekte Zusammenspiel von Shop, Marketing und Support. 

Das Beste: Der Kunde ist live dabei und erzählt selbst!

Session Language
German
Topics
E-CommerceCustomer ExperienceRetail
Stages
All SessionsCommerce Stage
OPEN Digitalgruppe | CXHall 6.1 C049At OPEN, tech brilliance and sales power merge into a unique growth formula: an innovation partner that seamlessly combines technology and sales, unlocking the full potential of digital transformation for marketing, sales, and service. OPEN stands for a new approach in the digital world: Tech + Sales = Growth! Open to ideas. Precise in implementation. Committed to your success. Curious about the future. We are more than just a service provider – we are your partner on the path to digital breakthrough, making complex integration and data migration a smooth process. As a certified top partner for leading CRM and customer experience platforms such as HubSpot (Diamond Partner), Zendesk (Premier Partner), and SugarCRM (leading partner in Europe), we support medium-sized and enterprise companies from strategic consulting to successful implementation. Our 250 experts cover the entire spectrum of digital transformation: CX/CRM & Marketing Automation: HubSpot Sales Hub, Marketing Hub, and Service Hub implementation Zendesk Support, Guide, and AI-powered chatbot integration SugarCRM configuration and workflow automation Marketing automation and lead generation Customer journey optimization and process automation Digital customer service and omnichannel support Integration & data migration: Seamless integration of different systems (cloud & on-premise) Professional data migration and ERP connection Custom connectors and intelligent data processing Visit us in Hall 7.1, Booth D-013 at the Shopware booth to talk to us about the possibilities we offer for your e-commerce: E-commerce & digital experience: Shopware enterprise development and shop optimization Custom e-commerce solutions and online platforms Digital experience design and customer experience consulting

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