Agentic Commerce in Action: No AI without Process Intelligence

Legacy systems and fragmented processes slow down companies in commerce

Long throughput times, manual interventions, and a lack of transparency delay growth and harm customer satisfaction.

There is another way: With Process Intelligence from Celonis and Agentic Commerce from Emporix, your data is harnessed to yield powerful insights and enable immediate action — value streams that accelerate processes, automate decisions, and improve customer experiences.

In this masterclass, you will learn:

• How ACR, a joint customer of Celonis & Emporix, modernized inefficient commerce processes
• More real-world examples that show how back and front offices can be seamlessly connected
• Why there can be no truly transformative AI without Process Intelligence – and how your Agentic strategies can thrive with it
• How agentic commerce works in reality: understanding processes, preparing decisions, acting in real time

The goal: greater agility. Higher efficiency. Better customer experience.