Driving Engagement: How dx.one (Volkswagen Group) Upgrades the Customer Journey with RCS

MC6A
Masterclass

Information

In this 30-minute practical workshop, Google, Infobip and dx.one (Volkswagen Group) share how brands can move from SMS to RCS for Business to create richer, more trusted customer journeys.

Using a real automotive use case, we’ll show how RCS can support dealer communication, improve customer experience, and deliver measurable business value - without turning into a sales pitch. 

Key takeaways: 

  • Where RCS fits in a modern messaging stack 
  • How to identify high-value use cases for RCS 
  • What it takes to design richer journeys that improve CX and engagement 
Session Language
English
Topics
Customer CentricityCustomer ExperienceConversational Marketing
Stages
MC6A
Day
Sept. 24
InfobipHall 6.1 E018Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip's technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. Recent award wins include: ● Infobip named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (Feb 2026) ● Infobip recognized as a growth and innovation leader in Frost Radar™: Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025) ● Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025) ● Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the third consecutive year. In 2025, positioned furthest in Completeness of Vision (July 2025) ● Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) ● Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) ● Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) ● Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) ● Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) ● Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) ● Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)

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