The Experience Loop: Wie PRIME TIME fitness mit OPEN die gesamte Member Journey auf einer Plattform steuert.

Thursday, September 24, 2026 2:30 PM to 3:00 PM · 30 min. (Europe/Berlin)
MC6A
Masterclass

Information

PRIME TIME fitness hat seinen Premium-Anspruch von der Trainingsfläche direkt in die digitale Infrastruktur übertragen. Durch die Bündelung aller relevanten Prozesse in HubSpot wurde eine Architektur geschaffen, die aktiv mitdenkt. Gemeinsam mit HubSpot Diamond Partner OPEN sah das wie folgt aus:

  1. 360-Grad-Sicht: Das Team hat jederzeit den vollen Überblick über das Verhalten, die Trainingsgewohnheiten und die Bedürfnisse jedes einzelnen Mitglieds.

  2. Automatisierte Workflows: Von der digitalen Vertragsunterschrift über eine personalisierte Welcome-Journey bis hin zu zielgerichteten Up- und Cross-Selling-Kampagnen wird alles über eine zentrale Umgebung gesteuert.

  3. Nahtlose Integration: Die Plattform orchestriert die Hardware im Studio, die App auf dem Smartphone der Kunden und die administrativen Prozesse im Hintergrund.

Session Language
German
Topics
Purpose driven MarketingCustomer ExperienceCRM
Stages
MC6A
OPEN Digitalgruppe | CXHall 6.1 C039At OPEN, tech brilliance and sales power merge into a unique growth formula: an innovation partner that seamlessly combines technology and sales, unlocking the full potential of digital transformation for marketing, sales, and service. OPEN stands for a new approach in the digital world: Tech + Sales = Growth! Open to ideas. Precise in implementation. Committed to your success. Curious about the future. We are more than just a service provider – we are your partner on the path to digital breakthrough, making complex integration and data migration a smooth process. As a certified top partner for leading CRM and customer experience platforms such as HubSpot (Diamond Partner), Zendesk (Premier Partner), and SugarCRM (leading partner in Europe), we support medium-sized and enterprise companies from strategic consulting to successful implementation. Our 250 experts cover the entire spectrum of digital transformation: CX/CRM & Marketing Automation: HubSpot Sales Hub, Marketing Hub, and Service Hub implementation Zendesk Support, Guide, and AI-powered chatbot integration SugarCRM configuration and workflow automation Marketing automation and lead generation Customer journey optimization and process automation Digital customer service and omnichannel support Integration & data migration: Seamless integration of different systems (cloud & on-premise) Professional data migration and ERP connection Custom connectors and intelligent data processing Visit us in Hall 7.1, Booth D-013 at the Shopware booth to talk to us about the possibilities we offer for your e-commerce: E-commerce & digital experience: Shopware enterprise development and shop optimization Custom e-commerce solutions and online platforms Digital experience design and customer experience consulting

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