We are looking for a strategic and customer-focused Senior Professional Services Consultant who combines strong relationship-building skills with a consultative, solutions-driven mindset.
In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.
Some of the things you'll work on:
- Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
- Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
- Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
- Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
- Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
- Partnering with customers on both short- and long-term initiatives, and supporting our
- Account Management team in identifying and executing upsell opportunities.
- Guiding customer escalations, both within our team and with external partners.
We're excited if you have:
Relevant work experience, preferably in a SaaS company in a similar role (professional services, implementation, customer success, etc.) or in a media agency.
Experience working with Enterprise accounts; experience in digital marketing is a big plus.
Experience in a scale-up environment, where we move quickly and wear many hats.
Strong IT affinity, along with an analytical and problem-solving mindset.
