Gonçalo Cruz (PlatformE): Customer Centricity as a Problem Solver? Insights from the Fashion Industry

The fashion industry is generally regarded as very innovative and contemporary. However, it shares the same destiny as other industries and is affected by outdated processes and a lack of digitalization. This often harms the sustainability of the industry. In this talk, we will gain an insight into the digitization processes in the fashion business. Gonçalo Cruz from PlatformE talks about disruption in the fashion sector and why customer-centricity can be the solution to long-term problems.