Omnichannel 2021: What you can and cannot do (yet)

Omnichannel 2021: What you can and cannot do (yet)

Circle Stage
Lecture
2021

Information

The term 'omnichannel' pops up more and more but what does it actually stand for? How can it benefit your company, and most importantly, the user experience of your customers? In this session you will learn more about today's possibiltities in this field but also the obsticales that it takes to overcome to successfully implemend an omnichannel strategy. Join this session if you want to learn more about the 'dos and don'ts' when implementing an omnichannel approach, how to reach customers where they really are and how to optimize the customer journey for them. 

Topics
Customer ExperienceDigital TransformationSaaS & PaaS
Session Language
en
Channels / Stages
All SessionsCircle Stage
InfobipInfobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 65+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators. 

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