We live in a world that has been reshaped - then reshaped again. By the internet. By mobile. By social. Today's consumers don't just consume. They advocate and criticize with equal and formidable influence. Connected and empowered like never before across numerous digital channels, they expect to be known and served - on demand and on their terms.
Join this conversation to discover how leading brands are taking advantage of the explosion of real-time, unstructured data to unify their customer experiences with Artificial Intelligence (AI). Carlos will share why listening to your customers across all channels and platforms - and then acting on it - is key to brands becoming truly human at scale.