Customer Success Associate DACH - German Speaking (Hybrid/Remote Policy)

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships. Today, more than 500,000 businesses across 180 countries trust Brevo’s reliable technology. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. As a Customer Success Associate at Brevo, you will oversee client portfolios from onboarding to renewal, collaborating with all departments to achieve customer goals. You'll deliver demos, handle renewals, and identify growth opportunities, all while acting as the voice of our customers: - Manage a portfolio of new and existing clients from onboarding to renewal in a scalable manner. - Collaborate closely with all departments daily to help your customers reach their objectives. - Educate your client by delivering demos and training. - Manage renewals, upsell, and cross-sell. - Be the voice of the customer to the Brevo Product team. - Drive regular cadence with customers to share results & actionable items. - Identify and manage development and growth opportunities within the portfolio. - Adopt a data-driven approach in managing your portfolio to identify and manage development and growth opportunities. To learn more about the role, requirements, the interview process, and what Brevo offers you, please refer to the full job ad: https://jobs.lever.co/brevo/277d329b-38da-4082-a882-bbd6c7292e5d Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.