zenloop GmbH

Bronze Partners

Information

zenloop is the leading integrated experience management platform (IXM). The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it and derives tailored measures to retain satisfied customers as well as win back churning customers. The zenloop software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack or Shopify or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Peek & Cloppenburg, A.T.U, Mister Spex, Foodspring, Carhartt or Jochen Schweizer. The company was founded in 2016 by the two former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with more than 50 employees.

Company Type DMEXCO 2021
Partners & Brands DMEXCO 2021 and Digital Spring Summit
Company Type
Medium-sized Business
Provided Services
Customer ExperienceE-CommerceSaaS & PaaS

Social media

Contact details

svea.zippenfennig@zenloop.com
https://www.zenloop.com/en
Habersaath Str. 58
10409, Berlin, Germany

Videos

Warum es ohne NPS nicht funktionieren wird

Warum es ohne NPS nicht funktionieren wird

Dina Uthman
Johannes Kliesch

Documents & Links

ROI of Customer Experience ManagementOur white paper on the ROI of CXM shows how NPS-based customer experience management can be linked to financial metrics to calculate the ROI.
Customer Journey MappingSuccessful customer journey mapping enables companies to analyze their customers' journey and gradually improve and positively shape their experience.
Closing the loopWhat is important in the successful "Closing the Loop" process, what measures can be taken in practice, and how this is linked to sustainable customer loyalty.

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